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Every repair is a promise of renewal, delivering dedicated service to make your space whole again.
Monroe County’s Solution For
Comprehensive Damage Repair
Facing unexpected disasters, homeowners and businesses in Rochester, NY, and throughout Monroe County turn to Refined Restoration for comprehensive restoration services. With a proven track record in expertly handling everything from water and fire damage to mold removal, our certified professionals are geared up to restore harmony to your space swiftly. Refined Restoration stands out for its licenses and certifications, commitment to quick, compassionate, and skilled restoration solutions, ensuring your environment is safe, clean, and fully renewed.
Emergency Response Cleanup Services
Flood Damage Cleanup
Why Choose Refined Restoration for Flood Damage Cleanup
Floods require rapid, expert response. Our certified technicians are on call 24/7 with industrial-grade pumps, dryers, and moisture meters to stop damage before it spreads. We don’t just remove water — we protect your structure, air quality, and long-term safety while keeping communication clear from start to finish.
Our Flood Damage Cleanup Process
1. Assessment – We inspect the damage and create a restoration plan.
2. Extraction – Standing water is removed with powerful pumps and vacuums.
3. Drying & Dehumidifying – Moisture is eliminated using advanced drying systems.
4. Cleaning & Sanitizing – Surfaces are disinfected to remove bacteria and odors.
5. Repair & Restore – We complete structural repairs and finishing touches.
Flood Damage Clean Up FAQs
When should I call after flooding?
Immediately. Mold can develop within 24–48 hours, so fast action prevents further damage.
Does insurance cover it?
Usually, yes. We document all damage and coordinate directly with your provider.
How is flood cleanup different from standard water damage?
Floodwater often carries contaminants. We use specialized cleaning and safety procedures to ensure your property is fully restored and safe.
Water Removal & Extraction
Why Choose Refined Restoration for Water Removal & Extraction
Time is critical when water enters your home or business. Refined Restoration provides 24/7 emergency response and state-of-the-art extraction methods to stop water at the source. Our technicians assess moisture levels, identify hidden pockets, and ensure every surface is properly dried. We combine speed, precision, and care to protect your structure and prevent costly repairs later.
Our Water Removal & Extraction Process
1. Immediate Assessment – We inspect the damage and locate all moisture-affected areas.
2. Water Extraction – Industrial pumps and vacuums remove standing water fast.
3. Drying & Dehumidification – Specialized systems restore balanced humidity levels.
4. Cleaning & Monitoring – We sanitize surfaces and monitor moisture until the area is fully dry.
Water Removal & Extraction FAQs
How fast can you respond?
Our team is available 24/7 and can typically arrive within hours to begin extraction.
Do I need professional water removal if I already mopped or wet-vacuumed?
Yes. Hidden moisture behind walls and floors can lead to mold or structural damage if not professionally treated.
Will this service prevent mold?
It greatly reduces the risk. By removing all moisture and fully drying the space, we eliminate the conditions mold needs to grow.
Mold Removal & Remediation
Why Choose Refined Restoration for Mold Removal & Remediation
Mold requires more than surface cleaning — it demands expertise and precision. Our certified professionals identify the type and scope of mold damage, then use industry-approved containment and removal techniques to stop it from spreading. We focus on restoring indoor air quality, protecting structural materials, and ensuring your space is safe for long-term use.
Our Mold Removal & Remediation Process
1. Inspection & Testing – We locate visible and hidden mold using advanced detection tools.
2. Containment – Affected areas are sealed off to prevent spores from spreading.
3. Removal & Cleaning – Contaminated materials are safely removed or disinfected.
4. Drying & Prevention – We dry and treat the area to prevent future growth.
Mold Removal & Remediation FAQs
Is mold dangerous?
Yes. Mold exposure can cause respiratory issues and aggravate allergies. Prompt removal is essential for health and safety.
Can mold return after removal?
Not if the source of moisture is addressed. We identify and correct the cause to ensure lasting results.
Do you provide testing after cleanup?
Yes. Post-remediation testing confirms the area is fully clean and safe for occupancy
Smoke Damage & Soot Removal
Why Choose Refined Restoration for Smoke Damage & Soot Removal
Our certified restoration specialists handle both visible and hidden smoke damage with precision and care. Using advanced cleaning agents, HEPA-filtered vacuums, and odor-neutralizing treatments, we eliminate residue without harming surfaces. We know how disruptive fire-related damage can be, which is why we respond quickly and work efficiently to return your property to a clean, healthy condition.
Our Smoke Damage & Soot Removal Process
1. Inspection & Containment – We assess damage and isolate affected areas to prevent soot spread.
2. Surface Cleaning – Specialized equipment and solutions remove soot from walls, ceilings, and contents.
3. Odor Elimination – Deodorization methods neutralize smoke odors at the source.
4. Restoration & Finishing – We repair and restore surfaces to pre-damage appearance and air quality.
Smoke Damage & Soot Removal FAQs
Is smoke damage dangerous?
Yes. Soot contains fine particles that can irritate the lungs and contaminate surfaces if not properly removed.
Can I clean soot myself?
DIY cleaning can spread residue and worsen staining. Professional tools and methods ensure safe, effective removal.
Will the smoke smell come back?
No — our deodorization process removes odors permanently by treating both air and material surfaces.
Standard Services
Mold Remediation
Why Choose Refined Restoration for Mold Remediation
Mold doesn’t just affect appearance — it impacts air quality and structural integrity. Our technicians locate the origin of growth, remove contamination, and apply targeted treatments to prevent it from returning. With professional containment and HEPA filtration, we ensure your home or business remains mold-free.
Our Mold Remediation Process
1. Inspection – We assess mold type, cause, and spread.
2. Containment – Barriers are set to stop airborne spores.
3. Removal & Cleaning – Surfaces are cleaned or replaced safely.
4. Prevention – We dry, disinfect, and treat areas to block regrowth.
Mold Remediation FAQs
Is this different from mold removal?
Yes — remediation includes both removal and prevention to address root causes.
Can you help with insurance claims?
Yes. We document all damage for your provider.
How long does remediation take?
Most projects finish within a few days, depending on scope.
Water Damage
Why Choose Refined Restoration for Water Damage
We act fast to reduce damage and prevent mold. Our technicians use industrial drying systems and infrared moisture detection to uncover hidden water. From extraction to repair, we manage every phase with precision and care.
Our Water Damage Process
1. Damage Assessment – Identify affected materials and source of water.
2. Water Extraction – Remove standing water efficiently.
3. Structural Drying – Use targeted drying to stabilize and prevent warping.
4. Repairs – Replace or restore damaged materials to pre-loss state.
Water Damage FAQs
Is this covered by insurance?
Typically yes, for sudden or accidental events.
Can I stay in my home during restoration?
In most cases, yes — we isolate work areas safely.
How soon should I call?
Immediately; every hour matters in limiting secondary damage
Fire & Smoke Damage
Why Choose Refined Restoration for Fire & Smoke Damage
We specialize in full-spectrum restoration — from soot and odor removal to complete reconstruction. Our trained team handles everything efficiently, ensuring your property looks and feels like new again.
Our Fire & Smoke Damage Process
1. Inspection – Evaluate fire, smoke, and water-related damage.
2. Debris Removal – Clear damaged materials safely.
3. Cleaning & Deodorizing – Eliminate soot, residue, and odors.
4. Repairs & Finishing – Rebuild and refinish to pre-fire condition.
Fire & Smoke Damage FAQs
Can smoke damage surfaces not directly burned?
Yes — smoke travels through vents and walls, requiring thorough cleaning.
Will the odor linger?
No. We use ozone and thermal fog treatments to remove it permanently.
Do you handle insurance coordination?
Yes, we provide full documentation and communication with your carrier.
Odor Control
Why Choose Refined Restoration for Odor Control
Our experts use professional deodorization methods like ozone, hydroxyl, and HEPA filtration. We don’t mask odors — we neutralize them at the molecular level, leaving spaces fresh and healthy.
Our Odor Control Process
1. Source Identification – Determine where and why odors persist.
2. Cleaning & Treatment – Clean and disinfect affected materials.
3. Deodorization – Apply safe, advanced odor removal technology.
4. Air Quality Testing – Verify odors are fully eliminated.
Odor Control FAQs
Will the smell return?
Not once the source is treated and removed.
Can you treat odors from pets or smoke?
Yes — we specialize in multi-source odor remediation.
Is deodorization safe for pets?
Absolutely. All methods are environmentally safe and non-toxic.
Basement Cleanout
Why Choose Refined Restoration for Basement Cleanout
Basements are prone to water, mold, and clutter buildup. Our crew clears, sanitizes, and restores these spaces using safe disposal and cleaning methods, ensuring the area is dry, secure, and odor-free.
Our Basement Cleanout Process
1. Evaluation – Inspect for moisture, damage, and contamination.
2. Removal – Clear unwanted items and damaged materials.
3. Cleaning & Sanitization – Deep clean to remove mold, mildew, and odors.
4. Restoration – Repair or refinish surfaces to restore usability.
Basement Cleanout FAQs
Do you handle mold or water issues during cleanout?
Yes — we identify and treat these problems as part of cleanup.
Can you dispose of large or hazardous items?
Absolutely. We handle safe disposal per local regulations.
How long does a full cleanout take?
Most basements are completed within one to two days.
Specialty Services
Lead Dust Sampling
Why Choose Refined Restoration for Lead Dust Sampling
Lead exposure poses serious health risks, especially for children. Our team follows EPA-approved collection and analysis methods to determine lead levels with precision. You’ll receive clear, documented results and professional recommendations for remediation or clearance testing.
Our Lead Dust Sampling Process
1. Site Evaluation – Identify potential lead sources and testing areas.
2. Sample Collection – Gather surface and air samples using EPA protocols.
3. Laboratory Analysis – Partner with certified labs for accurate results.
4. Reporting & Next Steps – Provide full documentation and guidance for cleanup.
Lead Dust Sampling FAQs
Who needs lead dust testing?
Any property built before 1978 or undergoing renovation.
How long do results take?
Typically within 3–5 business days.
Is this part of compliance inspections?
Yes, we meet EPA and HUD clearance standards
Asbestos Inspections
Why Choose Refined Restoration for Asbestos Inspections
Asbestos is a serious health hazard when disturbed. We provide comprehensive inspection, sampling, and reporting to guide safe abatement or management. Our approach emphasizes accuracy, compliance, and clear communication at every step.
Our Asbestos Inspection Process
1. Visual Inspection – Identify potential asbestos materials.
2. Sampling & Testing – Collect samples for accredited lab analysis.
3. Documentation – Provide detailed reports outlining findings.
4. Next Steps – Recommend removal or containment procedures as needed.
Asbestos Inspection FAQs
Do all older buildings contain asbestos?
Not all, but many built before 1980 likely do.
Is sampling safe?
Yes — our certified team follows strict containment procedures.
Do you assist with abatement?
We provide inspection and guidance; licensed abatement partners handle removal.
Mold Assessment
Why Choose Refined Restoration for Mold Assessment
We go beyond surface checks. Using advanced tools like infrared imaging and air sampling, our assessors create detailed reports that pinpoint moisture sources and outline clear remediation plans.
Our Mold Assessment Process
1. Inspection & Sampling – Evaluate affected areas and collect air/surface samples.
2. Analysis – Interpret lab results to identify mold types and concentrations.
3. Reporting – Deliver a written assessment with photos and recommendations.
4. Prevention Guidance – Provide actionable steps to prevent future issues.
Mold Assessment FAQs
Is assessment different from remediation?
Yes — assessment identifies problems; remediation resolves them.
Do I need an assessment before cleanup?
Yes, it’s required for accurate scope and compliance.
Can you test air quality?
Absolutely — it’s a standard part of our assessment process.
Pack Out Services
Why Choose Refined Restoration for Pack Out Services
After water, fire, or mold damage, safeguarding your possessions is crucial. Our team carefully documents every item, ensuring they’re handled and restored with precision. You can trust us to keep your belongings safe and organized throughout the process.
Our Pack Out Process
1. Inventory – Record and photograph all items for tracking.
2. Packing & Transport – Safely remove and move belongings to our secure facility.
3. Cleaning & Restoration – Decontaminate and restore salvageable items.
4. Return – Deliver items once your property restoration is complete.
Pack Out FAQs
Will I receive an inventory list?
Yes — every item is cataloged and tracked.
Are contents insured during storage?
Yes, through our secure facility and company coverage.
How are delicate or valuable items handled?
We use specialized packing and restoration techniques.
Content Restoration
Why Choose Refined Restoration for Content Restoration
Our technicians specialize in restoring a wide range of materials — from documents and furniture to electronics and artwork. Each piece receives individual care, with results that often exceed expectations.
Our Content Restoration Process
1. Assessment – Evaluate which items are salvageable.
2. Cleaning & Deodorization – Use professional methods to remove contaminants and odors.
3. Restoration – Repair or refinish items as needed.
4. Return & Review – Deliver restored contents once your property is ready.
Content Restoration FAQs
Can you restore electronics or photos?
Yes — we use specialized drying and cleaning methods.
Are my items stored safely?
Yes, in climate-controlled facilities.
What can’t be restored?
Heavily burned or contaminated items may be unsalvageable; we’ll advise case by case.
Emergency Planning
Why Choose Refined Restoration for Emergency Planning
We help businesses and homeowners identify vulnerabilities and establish customized response plans. Our guidance ensures you know exactly what to do when emergencies strike — protecting people, property, and continuity.
Our Emergency Planning Process
1. Risk Assessment – Evaluate threats like floods, fires, or storms.
2. Plan Development – Create tailored procedures and communication plans.
3. Training – Educate teams or residents on response actions.
4. Review & Updates – Adjust plans regularly for changing conditions.
Emergency Planning FAQs
Do you work with commercial clients?
Yes — we develop emergency plans for both homes and businesses.
How often should plans be updated?
At least annually or after major property changes.
Can you integrate with insurance or compliance requirements?
Yes, our plans align with regulatory and insurer standards.
Repair Services
Water Damage Repair
Why Choose Refined Restoration for Water Damage Repair
Water damage repair requires both technical skill and urgency. Our certified specialists repair structural and surface damage caused by leaks, floods, or humidity. We use precision moisture mapping and high-efficiency drying systems to ensure your property is safe, dry, and durable.
Our Water Damage Repair Process
1. Inspection – Identify structural and surface water damage.
2. Drying & Dehumidification – Remove excess moisture with professional equipment.
3. Repairs – Restore damaged walls, flooring, and finishes.
4. Prevention – Apply sealants and recommend solutions to prevent recurrence.
Water Damage Repair FAQs
Is this different from water removal?
Yes — removal stops the damage, repair restores the property afterward.
Do you handle drywall or flooring replacement?
Yes, full structural repairs are included.
Can you fix recurring water issues?
We identify and address the cause to prevent repeat problems.
Fire Damage Reconstruction
Why Choose Refined Restoration for Fire Damage Reconstruction
Our reconstruction team handles every stage of recovery — demolition, cleaning, repair, and rebuild. With extensive experience in fire restoration, we ensure every surface, system, and structure meets safety and aesthetic standards.
Our Fire Damage Reconstruction Process
1. Assessment & Planning – Evaluate damage and create a rebuild plan.
2. Cleanup & Demolition – Remove debris and unsafe materials.
3. Structural Repairs – Rebuild walls, roofing, and interiors.
4. Finishing – Paint, flooring, and final restoration touches.
Fire Damage Reconstruction FAQs
Can you match existing finishes?
Yes — we recreate your space to match or improve the original design.
Do you coordinate with insurance?
Yes, from estimate to project completion.
How long does reconstruction take?
It depends on damage scope, but we keep you updated at every step.
Mold Damage Restoration
Why Choose Refined Restoration for Mold Damage Restoration
Our team combines mold remediation expertise with full repair capabilities. We remove contamination, purify the air, and rebuild any damaged sections — ensuring your property is both structurally sound and mold-free.
Our Mold Damage Restoration Process
1. Containment & Removal – Stop spread and eliminate mold safely.
2. Cleaning & Air Purification – Disinfect surfaces and filter air.
3. Repairs – Replace damaged drywall, flooring, or framing.
4. Prevention – Address moisture sources to prevent regrowth.
Mold Damage Restoration FAQs
Is this the same as mold remediation?
No — restoration follows remediation, repairing affected materials.
Do you treat air ducts or HVAC?
Yes, as needed for full air quality restoration.
Can you repair severe mold damage?
Absolutely — we rebuild damaged structures as part of the service.
Storm Damage Recovery
Why Choose Refined Restoration for Storm Damage Recovery
We know how disruptive severe weather can be. Our rapid response team handles emergency board-ups, debris removal, water extraction, and complete restoration — all while coordinating with your insurance company for a seamless process.
Our Storm Damage Recovery Process
1. Emergency Response – Secure the property with board-up and tarping.
2. Cleanup & Debris Removal – Clear damage and assess the structure.
3. Repairs & Restoration – Fix roofing, siding, and interiors.
4. Final Inspection – Ensure safety and quality before completion.
Storm Damage Recovery FAQs
Do you handle both residential and commercial properties?
Yes, our team restores all property types.
Can you help prevent future storm damage?
We can recommend reinforcements and waterproofing measures.
How fast can you respond?
We offer 24/7 emergency response within hours of your call.
Take the first step towards a healthy environment by contacting Refined Restoration now!
